Returned Item Shipping and Restocking Fees:
If you would like to return a product please read our policies carefully to see if you are eligible and then email us at: Sales@sloopimports.com for more specific instructions. Do not mail your return without contacting us first.
Sloop Imports accepts returns only for products (matching serial numbers) that we have records of having sold to you. We will accept returns for 30 days after your receive your gear, so long as products are unused with no damage, wear, or dirt, and have all of the original packaging and tags. The customer is responsible for paying both the initial and the return shipping costs, in addition to a 25% restocking fee. Shipping fees are non-refundable. Money for the returned product will be refunded using the same method by which the initial payment was made. Please note it may take 14 days to process the return and refund.
Please consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We highly recommend you purchase insurance for your return shipment, and photograph the condition of the item prior to shipping, so that if it is damaged during return shipment, you can prove that the shipping company may be liable and collect the insurance claim, since we do not accept returns that arrive back at our warehouse damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. After checking with your bank and credit card company, if you still have not received your refund yet, please contact us at firstname.lastname@example.org
You are always welcome to come return an item directly to our warehouse to avoid the return shipping fees and risk of damage to the product on its return journey. The 30-day return window and 25% restocking fee will still apply.
Garage Sale Items:
All sales are final on garage sale items. This includes demo units, overstock, and discounted items.
We do not offer any returns on any Cruisemaster goods. All custom orders are non refundable and non returnable. If final payment is not rendered custom import asset become property of Sloop Imports and deposit is forfeited.